Frequently Asked Questions

How far in advance do I need to order my biscuits?

For standard and personalised gift tins, we aim to process your order within one working day and dispatch it within 2-3 working days.

For more fully bespoke orders, we ideally like to have at least a week’s notice as time for planning and designing needs to be factored in.

For individual biscuits we also like to have at least a week’s notice for an order, or longer if it is for a large quantity. However please do still enquire if you need it sooner as we can sometimes accommodate short-notice orders. We will do all we can to fit you in, but if it is within the one week then please don’t be disappointed if we simply can’t!

How long will the biscuits keep for?

Since they are packaged in heat-sealed food grade cellophane, your biscuits should stay fresh for a long time. We recommend them being consumed within a fortnight of collection/postage and kept in an airtight container once opened. They will last up to 8 weeks after production if kept sealed, though we are yet to find anyone who is able to resist the temptation for that long!

Which flavours of biscuit can I order?

At the moment, we offers two delicious biscuit flavours :

  • Our signature lightly-spiced Ginger & Cinnamon
  • Our luxurious Chocolate.

Please note – gift tins can only contain one flavour, but orders of 12 individual biscuits or more can have a mix of both flavours if wanted.

What allergens do my biscuits contain?

ALL of our biscuits contain Gluten Flour, Buttermilk and Whole Egg.

Biscuits containing dairy-free margarine are available on request.

Please also be aware that, although we don’t use any in our biscuits, ‘Piped With Love’ products are made in an environment where there may be traces of nuts.

Can I order gluten or dairy free biscuits?

Dairy-free biscuits can be ordered on request, but please check the type of allergy you need to cater for, as all of our biscuits will contain egg. If egg is not a problem for you then dairy-free margarine can be used to create a lovely non-dairy biscuit.

For gift tins, all biscuits must be either dairy or non-dairy. However for orders of individual biscuits, it may be possible just to have one or two as dairy-free.

Please contact us directly to arrange this.

We do not currently offer a Gluten Free option but we’re working on it!

How big are the gift tins?

The gift tins are currently all the same A5 size (220mm x 160mm x 25mm) and they contain one layer of biscuits.

How long will it take before my order is posted?

Once your order has been processed, it usually takes 2-3 days for it to be freshly baked, iced and dispatched. However this can vary depending on the size and type of order, which is why we always recommend giving us at least a week’s notice.

If you need your biscuits quickly then you can opt to pay an additional surcharge of £7.50 at the checkout for our Speedy Service, which will ensure that your order is posted out the next day and with you by 1pm the following day.

What are the options for postage?

We use Royal Mail to post all of our biscuits, and have so far found them to be fast and reliable.

Free delivery is included in the price of our biscuits. The postage service we opt for is at our discretion and depends on lead time. We will always do whatever we can to ensure that your order is with you for the date you need it, but we are dependent on Royal Mail doing their bit too!

If you’re in a hurry, you can choose Speedy Service (+£.7.50) to ensure that your order is posted the next day and arrives by 1pm the following day.

If you are local to Surbiton (KT6) then you are welcome to collect your biscuits instead, and this can be arranged by appointment.

Do you offer international delivery?

At the moment we only offer delivery within the UK.

What happens if some of my biscuits arrive broken?

We package our biscuits very carefully for posting and have very rarely had any problems. Once the biscuits leave us, we are no longer responsible for them, but do get in touch if you are unhappy with their state on arrival. We pride ourselves on our excellent customer service and will do our best to help if we can.

Do you offer any discounts or deals?

  • We offer small discounts on individual biscuit orders of over 100, and these are quoted on a per-order basis.
  • We offer free delivery on all orders.
  • We frequently offer seasonal discounts – for example this Christmas we will be offering a Mix & Match deal with our festive tins: ‘Buy 6 tins and get one of them for free!’
  • To be the first to hear about our latest news and offers by signing up to our newsletter at the bottom of the page.

Can I come and work with you?

If you are interested in joining the Piped With Love team, get in touch! Icing experience is necessary, and you’ll also need an in-date Food Hygiene qualification.

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Want to join us at one of our masterclasses?

We hold regular classes where you get to bake and decorate with us